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The future of health starts here

Together, we work towards a life filled with balance, energy, and confidence—with carefully selected products that make you feel better every single day.

CUSTOMER SERVICE

Do you have a question? Contact our customer service, and we will try to respond within 24 hours, 7 days a week.

Monday - Friday: 8:00 a.m. - 8:00 p.m.
Saturday - Sunday: 8:00 a.m. - 4:00 p.m.

✉️ info@usevelaro.com

Customer Service

Use Velaro

At Use Velaro, we make health & beauty essentials accessible so you can feel your best without overpaying.

We cover the shipping costs, so your latest self-care favourites arrive at your door with no extra charges.

Got a question or need help? Our friendly support team is just one click away and ready to assist anytime.

Frequently asked questions

How can I return my order?

Not satisfied with your order? Before opening a dispute in your PayPal portal, please contact info@usevelaro.com

Write DISPUTE as the subject line and tell us what is going on.

These emails will be handled with the highest priority and will resolve your issue faster than opening a complaint in the PayPal portal!

The expected delivery time has passed. Where is my order?

In 99% of cases, orders are delivered within the expected delivery time.

Unfortunately, an order may be delayed in the delivery process.

You can request the status via email from our customer service. Please provide your order number and send the email from the same email address you used to place the order.

Before opening a dispute in your Klarna portal, please contact info@usevelaro.com with the subject line: DISPUTE and tell us what is going on.

These emails will be treated with the highest priority and will resolve your issue faster than opening a complaint in the Klarna portal!

When can I expect my order?

We don't think you should pay too much for a product you want, so we ship products directly from our supplier.

This saves on shipping, storage, and packaging costs, allowing us to offer products at a reasonable price.

The time frame for order fulfillment is divided into parts:

Processing time: The order is approved, quality checked, and packaged. All orders are sent to the fulfillment center for shipping within 48 hours of placing the order.

Delivery time: This refers to the time it takes to ship the items from the fulfillment center to the final destination.

The delivery time is usually 8-16 business days.

Are you dissatisfied with your order?

Not satisfied with your order? Before opening a dispute in your PayPal portal, please contact info@usevelaro.com with the subject line: DISPUTE and tell us what is going on.

These emails will be treated with the highest priority and will resolve your issue faster than opening a complaint in the PayPal portal!

Where can I find my Track & Trace code?

You can track your package using your 4- or 5-digit order number (#xxxxx) and your email address.

Click here to track your order.

The Track & Trace code does not show any information. How is this possible?

Track & trace information is available from the moment your package arrives at the carrier. Please note that delays may occur and that it may take a little longer for the information to be forwarded to your order.

  • FREE Shipping

    Orders in Australia are always shipped free of charge and insured with track & trace, shipped with Australia Post, DHL Express, and FedEx.

  • MONEY-BACK GUARANTEE

    We offer a 100% money-back guarantee within 30 days of receiving your order.

  • 5,000+ satisfied customers!

    UseVelaro has over 5,000+ satisfied customers, and we are rated 4.7/5.0.